top of page

Frequently Asked Questions

  • 1. How do I find the right size for jewellery like ring or necklaces or so?
    We understand that it can be difficult to find the right size for jewellery. To help you find the right size, we have provided a size guide on our product pages with detailed measurements for the products. We also recommend measuring an existing piece of jewellery you already own as a reference. If you have any further questions or need additional help with sizing, please contact our customer service team for assistance.
  • 2. I missed the delivery of my order today. What should I do?
    If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to us. You can request for it to be re-ordered either by you or from our end, depending on your availability.
  • 3. Can I get my orders delivered at a specific time?
    Delivering at a specific time may not always be an option for courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and coordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.
  • 4. What payment methods do you accept?
    We accept various payment methods, including Cash on Delivery, credit/debit cards (Visa, MasterCard, American Express), and other secure online payment options. At checkout, you can choose the method that is most convenient for you.
  • 5. How long does shipping take?
    Shipping time may vary depending on your location. We strive to process and ship orders within 3-4 business days. Once shipped, the delivery time typically ranges from 6 to 8 business days. For more accurate estimates, please refer to our shipping policy or contact our customer support team.
  • 6. Can I track my order?
    Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your shipment and estimate its arrival time.
  • 7. What is your refund policy?
    There is no refund policy.
  • 8. What is your return/exchange policy?
    Luxellery provides hassle-free returns on all products. We only ask that you simply don't use the merchandise and preserve its original condition, tags, and packaging. ​ There are two ways to return the merchandise to us: Pick up: In most locations, we provide devour service. You will see a pickup option once you submit a return request. Self-Ship: If we do not offer a devour at your location, you shall need to ship the product from your end. During devour, our delivery agent may do a top-quality check on the return. If the picked-up product doesn't pass the standard check, we shall ship it back to you. If you select to exchange the item for the reason of receipt of a defective item, you'll only be given a replacement of the item, freed from cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Kindly pack the things securely to stop any loss or damage during transit. For all self-shipped returns, we recommend you employ a reliable courier service. If the standard check fails the merchandise is going to be reshipped back to you. In each case, to return your product, you would like to chat with us or email us within 5days of the delivery. You can contact our customer care at (11 am to 6 pm) or email us. You can also contact us through the ‘Contact us page. No returns are going to be accepted just in case the products are used or in non-saleable condition. All tags and labels got to be intact.
  • 9. How can I contact your customer support?
    You can reach our customer support team via email -, or calling at 8425963101, or through the live chat function on our website. Our team will get in touch with you as soon as possible.

Have a question?   Want to know more about our store and jewellery? 
We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers.
If you can’t find what you’re looking for, contact us.

We hope these FAQs have addressed your queries. If you have any additional questions or require further assistance, please do not hesitate to contact us.
We are here to make your shopping experience enjoyable and satisfactory!

bottom of page