Frequently Asked Questions
Have a question? Want to know more about our store and jewellery? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
How can I track my order?
Once your order is shipped, you can sign in to your account and go to my orders. There, click on My Orders and then click on track order. You will see all the updates on your shipment. If you still don't find it you can check in your email inbox.
What is the estimated delivery time?
The estimated dispatch and delivery time is 6-8 business days.
Can I get my orders delivered at a specific time?
Delivering at a specific time may not always be an option for courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and coordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.
What Payment methods are available?
You can pay via Credit Cards, Debit Cards, Netbanking, Mobile Wallets, UPI, or Cash on Delivery.
I missed the delivery of my order today. What should I do?
If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to us. You can request for it to be re-ordered either by you or from our end, depending on your availability.
What is your return policy?
Luxellery provides hassle-free returns on all products. We only ask that you simply don't use the merchandise and preserve its original condition, tags, and packaging.
There are two ways to return the merchandise to us:
-
Pick up: In most locations, we provide devour service. You will see a pickup option once you submit a return request.
-
Self-Ship: If we do not offer a devour at your location, you shall need to ship the product from your end.
During devour, our delivery agent may do a top-quality check on the return. If the picked-up product doesn't pass the standard check, we shall ship it back to you. If you select to exchange the item for the reason of receipt of a defective item, you'll only be given a replacement of the item, freed from cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Kindly pack the things securely to stop any loss or damage during transit. For all self-shipped returns, we recommend you employ a reliable courier service. If the standard check fails the merchandise is going to be reshipped back to you. In each case, to return your product, you would like to chat with us or email us within 72 hours of the delivery. You can contact our customer care at (11 am to 6 pm) or email us. You can also contact us through the ‘Contact us page. No returns are going to be accepted just in case the products are used or in non-saleable condition. All tags and labels got to be intact.